Reef by Lobster Computer
Effective: September 2, 2026
These Terms of Use ("Terms") govern your access to and use of the websites, applications, AI features, integrations, and related services that Lobster Computer, Inc. ("Lobster," "we," "us") makes available under the Reef name (collectively, the "Service").
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we collect, use, disclose, and retain personal information.
If you separately accept these Terms on behalf of an organization, you represent that you have authority to bind it. Merely using an account provided by an organization does not mean that you accept these Terms on the organization's behalf.
Individual arbitration and class-action waiver. The Disputes section below requires most disputes to be resolved through binding individual arbitration unless you timely opt out. It also limits class and representative proceedings.
You must be at least 18 years old and able to enter into a legally binding agreement to use the Service.
You must provide accurate, current, and complete account information, keep your sign-in methods secure, and promptly notify us of suspected unauthorized access. You are responsible for activity through your account except to the extent caused by our breach of these Terms. You may not share your account, create more than one account without our permission, or create a new account after we suspend or terminate you unless we give written permission.
You may connect accounts, grant permissions, invite other people, submit content, or authorize actions only when you have the legal right and authority to do so. Content shared into a Reef Space or another collaborative area may be available to its authorized people and AI agents.
The Service may use artificial intelligence to process information you provide or make available, including prompts, messages, documents, files, connected- account information, and other material ("Input"). The Service may generate responses, data, instructions, documents, and other material ("Output") or take actions through the Service and connected services ("Actions"). Input is called "Your Content" in these Terms. Output is material generated by the Service and is not part of Your Content.
AI-generated Output and records of Actions may be incomplete, inaccurate, or unsuitable for your purposes. Actions may not be reversible. You are responsible for evaluating Output, reviewing material Actions when appropriate, and deciding whether the Service is suitable for your intended use. The Service is not an emergency service and does not provide legal, medical, financial, investment, or other professional advice.
You authorize the Service and the AI agents you configure to access and use the permissions and connected accounts you provide and to take Actions reasonably responsive to your instructions, settings, and approved automations. Depending on the feature and permissions you choose, Actions may occur without a separate confirmation each time. You remain responsible for selecting appropriate permissions, safeguards, review requirements, and sharing settings.
You represent that you have the rights, licenses, consents, permissions, and authority needed for your Input, connected accounts, credentials, payment methods, requested Actions, and use of Output. Your use must comply with law, third-party rights, and the terms that apply to each connected service.
When you connect a third-party service, you authorize the Service to access, copy, collect, index, process, and exchange information within the permissions you grant and to take authorized Actions through that service. Information obtained from a connected service is Input and Your Content. Information you provide or control remains Your Content when sent to a connected service at your direction; material generated by the Service remains Output.
Disconnecting a service stops future access through the disconnected credential. It does not reverse completed Actions, cancel an Action already in progress, or automatically delete information already copied, indexed, shared, or retained as described in our Privacy Policy, unless applicable law or the connected provider's rules require deletion sooner. You may request deletion of eligible connected-service information through the Service or by emailing privacy@lobstercomputer.com.
The Service may enable you to purchase goods or services, accept third-party terms, or enter other transactions through a connected service. For an Action you authorize:
You authorize us to transmit information needed to complete the Action, including relevant account, delivery, and payment information. Disputes about a third-party transaction are between you and the applicable provider.
You retain the rights you have in Your Content. You grant Lobster a non- exclusive, worldwide, royalty-free license to host, copy, index, process, transmit, display, modify, and create technical or analytical derivatives of Your Content as needed to provide, secure, maintain, support, develop, and improve the Service and our other products, including to train or improve AI models as described in our Privacy Policy.
You may opt out of generalized AI-model training as described in the Privacy Policy. The opt-out applies going forward and does not require us to remove Your Content from models that were trained before the opt-out. Safety-reviewed content may still be used to detect abuse, enforce our policies, or improve safety systems where permitted by law and applicable provider terms.
This license continues while Your Content is stored by the Service and for any additional period reasonably required for deletion, security, backups, dispute resolution, or legal compliance. You represent that Your Content and our use of it under these Terms will not violate law, third-party rights, or another agreement that binds you.
AI-generated Output may not be unique. Other users may receive similar Output, and applicable law may not recognize intellectual-property rights in every Output.
Some features may require payment. When you purchase a paid Service, you agree to pay the disclosed fees and applicable taxes in U.S. dollars and authorize us or our payment processor to charge the payment method you provide. You represent that your billing information is accurate and that you are authorized to use the payment method.
Access to a paid Service may begin only after payment is received. We may change future pricing after providing any notice required by law. Except where the purchase terms or applicable law provide otherwise, payments are nonrefundable. Third-party payment processors are responsible for their own services and errors.
Additional purchase terms shown when you subscribe, including billing period, renewal, cancellation, usage limits, or trial terms, become part of these Terms. If those additional terms conflict with these Terms, the additional terms control for that purchase.
You may not use the Service to:
We may investigate suspected misuse and take reasonable steps to protect the Service, its users, connected providers, and others.
The Service, including its software, design, branding, models, documentation, and related materials, belongs to Lobster or its licensors. Subject to these Terms, Lobster grants you a limited, non-exclusive, non-sublicensable, non- transferable, revocable right to use the Service for your personal or internal business purposes. No other rights are granted.
If you submit feedback, suggestions, or ideas about the Service, you assign to Lobster all rights you may have in that feedback. We may use and disclose it for any purpose without restriction, notice, or compensation to you.
The Service may generate diagnostic, technical, and usage information. We may use and disclose that information in aggregated or de-identified form for any lawful purpose.
You are responsible for the devices, software, connectivity, and carrier or data charges needed to use our applications. We do not guarantee that an application will work on every device, operating system, service plan, or in every location. You control ordinary push notifications through the Service or your device settings, although we may still send essential administrative or security notices where permitted.
We may offer test, preview, or beta features ("Beta Features"). Beta Features may contain errors, change without notice, corrupt or lose data, or be impossible to reverse. Your use is voluntary and at your own risk. If we identify a Beta Feature as confidential, you may not disclose it or publish related screenshots, recordings, or Output without our written permission.
If you download an application through Apple's App Store, these additional terms apply:
Apple's standard end-user license agreement also applies when Apple makes it applicable to the application. It controls to the extent it conflicts with this section.
The Service may send transactional text messages or calls when you request or enable them, including sign-in codes, security alerts, service communications, agent messages, and updates about requested Actions. Message frequency varies. Message and data rates may apply, and carriers are not responsible for delayed or undelivered messages.
We send marketing texts only with any separate consent required by law. Consent to marketing is not a condition of buying or using the Service. Reply STOP to an applicable message to opt out and HELP for help, or contact privacy@lobstercomputer.com. Opting out may prevent features that require text-message delivery from working until you opt back in.
Third-party services, models, content, and materials remain subject to their providers' terms and privacy practices. Lobster does not control and is not responsible for their content, accuracy, legality, availability, security, compatibility, or changes. References or links do not imply endorsement.
You may stop using the Service or request account deletion at any time. We may limit, suspend, or terminate access if you breach these Terms, create risk or harm, fail to meet a legal or provider requirement, or if we discontinue all or part of the Service. When reasonable, we will provide notice and an opportunity to address the issue.
On termination, your right to use the Service ends. We may retain or delete Your Content as described in the Privacy Policy and are not responsible for the loss of content following lawful suspension, termination, or deletion. Provisions that by their nature should survive will remain in effect, including provisions about ownership, licenses, disclaimers, liability, indemnification, and disputes.
To the fullest extent permitted by law, the Service, Output, and Actions are provided "as is" and "as available." Lobster and its affiliates, officers, directors, employees, agents, licensors, and service providers disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade.
We do not warrant that the Service, Output, or Actions will be accurate, complete, timely, secure, compatible, uninterrupted, error-free, or preserved; that they will meet your requirements; or that safeguards will prevent every unintended Action. Some jurisdictions do not allow certain disclaimers, so some of these provisions may not apply to you.
To the fullest extent permitted by law, Lobster and the other parties listed in the Disclaimers section will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost data, profits, revenue, goodwill, use, or business opportunity, arising from or related to the Service, Output, Actions, or these Terms, regardless of the legal theory and even if advised that the damages were possible.
Their total liability for all claims arising from or related to the Service or these Terms will not exceed the greater of $100 or the amount you paid Lobster for the Service during the six months before the event giving rise to the claim. These limits do not apply where prohibited by law.
To the extent permitted by law, you will defend, indemnify, and hold harmless Lobster and its affiliates, officers, directors, employees, agents, licensors, and service providers from claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys' fees arising from your breach of these Terms, violation of law or third-party rights, misuse of the Service, Your Content, Actions you authorize, your use of Output, or your negligence or willful misconduct.
We may control the defense and settlement of a covered claim, and you agree to cooperate. We will not settle a claim in a way that admits your fault or imposes non-monetary obligations on you without your consent, which may not be unreasonably withheld.
Before filing a formal claim, you and Lobster agree to give the other party written notice and 30 days to attempt in good faith to resolve the dispute. Notices to Lobster must be sent to hello@lobstercomputer.com and the mailing address below.
Except for the exceptions below, any dispute arising from or related to the Service, these Terms, or the relationship between you and Lobster will be resolved by final and binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures. The Federal Arbitration Act governs this arbitration agreement. One arbitrator will conduct the proceeding in English, and a court with jurisdiction may enter judgment on the award.
Either party may bring an eligible individual claim in small-claims court or seek injunctive relief for infringement or misuse of intellectual-property rights. A court may also decide a request for public injunctive relief where applicable law requires.
Arbitration fees are governed by the JAMS rules. If your required costs would make arbitration prohibitively more expensive than court, Lobster will pay the amount the arbitrator determines is necessary to avoid that result, subject to reallocation permitted by law and the JAMS rules.
You may opt out of arbitration by emailing hello@lobstercomputer.com within 30 days after you first accept these Terms. Include your name, account email, and an unambiguous statement that you opt out of arbitration. If you timely opt out, neither you nor Lobster will be bound by this arbitration agreement.
Claims may be brought only on an individual basis. You and Lobster waive the right to participate in a class, collective, consolidated, private-attorney- general, or representative action or arbitration. If this class waiver is found unenforceable for a particular claim, the arbitration agreement will not apply to that claim unless the parties agree otherwise.
California law governs these Terms without regard to conflict-of-law rules. If a dispute is not subject to arbitration, you and Lobster consent to exclusive jurisdiction in the state and federal courts located in San Francisco, California.
The Service is operated from the United States. You may not export, re-export, or use the Service in violation of U.S. or other applicable export-control or sanctions laws. You represent that you are not located in an embargoed region or listed on a U.S. government restricted-party list.
These Terms and any purchase-specific terms are the entire agreement between you and Lobster regarding the Service and supersede prior agreements about the same subject. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets or by operation of law.
California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or 800-952-5210.
We may change or discontinue features and may update these Terms. We will post the revised Terms and update the effective date. If a change materially affects your rights, we will provide additional notice when appropriate. Revised Terms apply when stated in the notice or, if no later date is stated, when posted. Continued use after they take effect constitutes acceptance. A revision will not change the rules governing a dispute for which formal proceedings have already begun.
Questions, complaints, and arbitration opt-outs: hello@lobstercomputer.com
Lobster Computer, Inc., 153 Miller Ave, Mill Valley, CA 94941-5502, United States